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Support Assistance for Members
Under the login box on the login page there is a small text box that says, "Forgot Password?" Just click there and enter your account email address. The password will be emailed to you.
Under the login box there is a small text link that says, "LOG OUT" if you are logged in. Just log out, then back in.
This simply means that your password or user name has been typed wrong. Please try entering it again. If you are certain that you put your password in correctly, please contact support at support@educationcreations.com
The login information is not sent out automatically. Usually an order is processed right away, but at times (since I am a human being and not a corporation (smile)), I need occasional breaks for eating, stretching, and sleeping. So there can be up to an 8 hour delay in setting the account up. You will receive the full time for your account based on the time it is set up, not when the order is placed, so you will not miss any time at all. If you do not hear from EC within 10 hours, please call or write support. That usually means that the email address you provided was wrong or your email account kicked the message into spam and I did not have a phone number or other email address to contact you.
Usually it is just a matter of a mistyped password or user name. The password is case sensitive, so if there is a capital letter in your password, you must enter it that way. If this is not the problem, then there is an issue at your end with cookies. Cookies must be enabled in order to enter the site. This is rare, but if this happens, please contact support for further help.
480-463-1425, or a back up number of 480-354-1270.
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Send mail to support@educationcreations.com with questions or
comments about this web site.
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